Testimonial Category: Maintenance

I had a 5 year+ WordPress website that had been set up by someone who presented himself as an expert. He wasn’t. It was unwieldy more a lot more complicated than I required. It was difficult to manage and no instruction was given. Then the developer left town leaving me to manage it on my own for the last 4.5 years.

I was constrained by a budget, and it was even more important that I stuck to it due to loss of earnings during the COVID-19 pandemic. And I didn’t mind being put on a wait-list. In fact we had to reschedule
2 or 3 times because of my commitments.

I really love the site. It’s bright and cheerful, clean with splashes of colour which reflect my brand. It’s easy to navigate and feedback from clients had been positive.

The Benefits of Working with StressLessWeb

• You answer succinctly and don’t make me feel stupid if I don’t understand something.
•  When I gave you feedback on this and suggested something else, you immediately made the changes, which look great. So your responsiveness and flexibility I guess.
• You answered all my questions and came back with questions of your own, which clarified my thinking. You offered suggestions that were also useful.

I Absolutely would recommend StressLessWeb. Your IT pedigree and the initial questionnaire you sent out was very professional and made me feel comfortable. I hadn’t seen anything like that before. Reading your other testimonials also helped settle my mind; I was so worried I’d be left to my own devices, especially after my previous website experience.

I’m really happy with the site and almost as happy to know you’ll take care of the back end for me while I concentrate on running my business.

After I hired StressLessWeb to do maintenance, I was impressed at how careful and thorough they were with the updates. They first updated the sandbox before updating my site.

That’s when I realized that, the way StressLessWeb was doing the updates, (1) takes more than a couple of minutes, and (2) meant that I would never experience my site being out of commission for a week (because they were being so careful to do updates in the sandbox first). So I felt very reassured about my business never being at risk of being impacted by updates.

I used StressLessWeb for the development of my new website.

Audrey and her team had been referred to me with a glowing recommendation. Their general support and maintenance that they provide is second to none. With excellent attention to detail and a very enthusiastic outlook on where they can help further.

A prompt professional and knowledgeable team who have an impressive response rate.

I look forward to using StressLessWeb for all of my online needs going forward.

I started this website in 2006. Originally coded by hand in notepad, played around with some different tools and ended up using WordPress. Thesis Theme worked decently for a while, but slowly became outdated/over complicated. Had done a redesign myself using Genesis to make my website more mobile friendly, but it would have required a lot more work to become more modern and it seemed like a professional could do a better job than I could. Had seen what Audrey had done with some other websites and thought that might be a good solution.

However I did consider doing the work on my own.

Now my website looks much more professional. And it’s having a positive effect on subscriber retention. There is a clean reorganization of pages with imagery.

StressLess did a very thorough job with a great eye for detail.

We had no maintenance contract or website support at all. We’d just randomly update our sites when we remembered to do so. And this is considering our entire business depends on the website being up and running. This left a lot of holes in our website and we had a year from hell in 2014. We were hacked repeatedly on all our sites. We wasted a lot of time, money and energy just trying to keep the sites going. To try to fix things while running a business was in hindsight, a really silly thing to do.

Which is why we love the fact that we don’t have to look at anything now. We know that all the websites are looked after, the updates are taken care of and we get a clear notification when this activity has been completed. To have to simply do nothing is a rare kind of blessing. And we have it with StressLessWeb.

Overall, it’s been hard to trust developers. They promise one thing, deliver another. I’ve spent hours, days, even weeks trying to deal with what I can only call “obnoxious” behaviour. I’m very tech-savvy, but the tech world is expansive and yet the behaviour of many developers is to talk down, or completely ignore your requests.

StressLessWeb is exactly what it seems. There’s no talking down, there’s no obnoxious behaviour, but also there’s a clarity of communication. I know that if I ask for something, the pros and cons will be considered and we can move ahead. Even in an emergency (and there are always some emergencies) they work quickly and efficiently. And tirelessly, I might add.

I’m very slow to recommend anything to anyone. Yet, there are some businesses that are a treat to deal with. And StressLessWeb is one of them. Both Audrey and Mangesh put in their years of knowledge and make our experience seamless. Sometimes the best kind of service is unseen, working quietly and getting things done. And that’s what they do consistently. Work with them and you’ll see for yourself. You won’t regret it.